General Terms and Conditions
1. General information
When you make a booking at one of our establishments, you enter into a contractual relationship with Manuela Dieckhoff, Döser Seedeich 4, 27472 Cuxhaven.
Ms Dieckhoff manages the “Villa Caldera” and ”Hus Hiek in de See” hotels and the “Austernbank” holiday apartments.
2. Contractual conclusion
A binding contract shall be deemed to materialise upon your receipt of a booking confirmation regarding the hotel room or holiday apartment requested by you. You shall subsequently have the right to rent the premises and shall be obliged to pay us the amount agreed for the same. For further information regarding the respective contractual contents and in the event of any questions concerning final cleaning, please consult our website and the facility descriptions contained therein.
In the event of problems or queries, please contact us at:
Tel.: +49 (0)4721 – 35044
Fax: +49 (0) 4721 – 34581
3. Minimum age
We do not accommodate children under the age of 14 in our hotels, and reserve the right to only accept guests over the age of 18 in our holiday apartments.
The stated prices vary according to season and availability, and include the current legally valid rate of value-added tax. All facilities listed in the description shall be valid for the period stated on the price list / on our website. Local charges such as visitor’s taxes or other usage fees are not included.
Payments are possible in situ in cash or via debit or credit cards (VISA, MASTER, MAESTRO). The accepted payments options are displayed separately for bookings made via our booking tool or other reservation sites.
6. Withdrawal / cancellations
Your booking shall be deemed binding upon receipt of the booking confirmation. No cancellation right shall be agreed. As a result, our claim to the total amount, less the expenses saved, shall principally remain even if you fail to make use of our premises. In the event that a specific law expressly stipulates a cancellation right, or if we agree to the cancellation of the contract, an exception to the above shall be made.
It goes without saying that you are at liberty to cancel your booking. However, this shall incur costs which are calculated as follows on a flat-rate basis: in the case of cancellations
– up to 4 weeks before travel: free of charge
– thereafter: 80% of the booking price
Bookings via external reservation sites shall be subject to the general terms and conditions of the said sites, whereby other cancellation conditions may apply.
You shall be at liberty to prove that these flat-rate claims did not occur in their respective amounts, or have no basis at all. We, in turn, may assert and subsequently establish that our costs exceeded the flat rates calculated in individual cases.
7. Non-smoking rooms
All hotel rooms and the holiday apartments are non-smoking premises (smoking is permitted on the balconies of Hus Kiek in de See and the upper floor holiday apartment, while the Villa Caldera is a non-smoking establishment). In the event that we find evidence of smoking despite these restrictions, we reserve the right to levy a flat-rate charge of € 200.00. This amount shall comprise additional cleaning costs and the pro rata loss in turnover incurred by us as a result of the fact that we are unable to re-rent the premises immediately. You shall be free to prove that lower or no damages have been incurred. We, in turn, may establish that greater damage has arisen.
8. Right of revocation
We would like to draw your attention to the fact that no right of revocation applies (§ 312g para. 2 p. 1 no. 9 BGB [German Civil Code]).
9. Domiciliary rights / cancellation
In the event that we deem that reasonable grounds exist which lead us to believe that the (continued) accommodation of a guest could result in disruptions to regular business operations or threaten the safety of other individuals, specifically other guests, or damage our reputation, we shall be entitled to exercise our domiciliary rights and cancel the contract with immediate effect.
Both parties to the contract shall be entitled to cancellation on the grounds of just cause.
10. Data privacy
We collect, process and use personal data for the sole purpose of executing the contractual relationship. This data will not be sold under any circumstances. Please consult the separate menu item on our website entitled “data protection” for further information.
11. Concluding clauses
The laws of the Federal Republic of Germany shall apply. In the event that individual clauses within these General Terms and Conditions should be or become ineffective, this shall not affect the validity of the remaining clauses. The invalid clause shall be replaced by the applicable legal regulations.